If you do not have an e-mail address, we suggest you take advantage of this technology you can visit www.yahoo.com or www.gmail.com or www.hotmail.com or some others free email service provider. It is undoubtedly the best and most effective way of corresponding with the university and your mentors. If you do have an e-mail address but have not provided the address to us, please be certain to do so. All GSU Newsletters and important notices will be published online or e-mailed to learners. In order to receive these important notices promptly, we need your e-mail address.  
If you suspect we do not have your correct e-mail address on file, please e-mail service@goldenstateuniversity.edu.

If you have moved recently, please e-mail your new contact information to service@goldenstateuniversity.edu

If you have change your current job and promoted to another position, you can update us your latest personal profile to service@goldenstateuniversity.edu

• Golden State uses an electronic document filing system that requires all submitted hard copy documents are image scanned and converted to acrobat or .pdf file. It is important that your answers submitted on paper can be properly image scanned and converted to .pdf. Often times, these submissions are not suitable for scanning because the print is too light. This slows the grading process. When you follow the instructions below, your Unit TERM PAPER will be graded more quickly. Note: GSU will not accept any fax in term paper for marking. All the learner should send their term paper via email.

• Provide your full Name, Student ID #, Course Number Code, Program, Mentor and Submission Date, e.g.
  NAME: JOHNSON OWEN
  
  STUDENT ID: GSU001-123-456
  
  COUNTRY: COVENTRY, UNITED KINGDOM
  
  COURSE CODE: BUS 452 INTERNATIONAL MARKETING
  
  PROGRAM: MBA
  
  MENTOR: DR. William Wallace
  
  SUBMISSION DATE: 20 June 2004

• Type term paper responses.

• Use only the front side of a white sheet of paper with straight edges for term paper responses..

• Refrain from making grade inquiries for at least 14 business days. The normal completion time for grading a mailed term paper is 14-21 business days.

• Please do not submit all of your term papers at once. It is very important that you submit them as completed so that we can accurately monitor your progress and provide useful feedback. In addition, when term papers are submitted all at once, the grading process is delayed.

• Each GSU course has a study guide introduction and a course information section at the beginning of the study guide. These two sections are very important and must be read to understand the requirements and appropriate procedures related to the course.

• When addressing the University via e-mail, fax, or other communication, please provide your name, student number, the course number code, and course name you are referencing. This will expedite the response to your inquiry.

• Learner should submit all their research project/thesis/dissertation via e-mail. The paper/project will need to be in MS Word or Rich Text format or Open/Star Office format or in acrobat .pdf reader format. All submitted language must be in English format.

• When e-mailing the paper, address the e-mail directly to the Learner Services at service@goldenstateuniversity.edu. Learner Services will update your status you have submitted your paper for grading and will forward it to your mentor.

• Please remember to include your name, student number, course number code, and course name in the e-mail and the attached document.

• This will assure your projects are processed correctly. By e-mailing your paper as directed above, the processing time should be reduced significantly.

Over the years Golden State has enjoyed tremendous growth as a result of word of mouth from our satisfied learners.